Terms and Conditions

 

Last updated: May 27, 2026

Welcome!

Cynthia Moos, LLC (“the Company”, “us” or “we”) and its parent, subsidiary and affiliate entities worldwide (referred to herein as “Best French Forever” or “we” or “us” or “our”) own and operate the website www.bestfrenchforever.com (“Site”). 

These Terms of Use and Sale (“Terms”) constitute a legally binding agreement made by and between Best French Forever and the user of this Site (personally and, if applicable, on behalf of the entity for whom you are using the Site; collectively, “you”).
The Terms govern your use of the services we make available on this Site (“Services”).

PLEASE TAKE A MOMENT TO READ THIS DOCUMENT, as it contains important information regarding your rights associated with your use of the Site and your purchase of services on the Site.

BY ACCESSING OR USING ANY PART OF THE SITE OR SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS, WHICH CONTAIN AN ARBITRATION AGREEMENT, A WAIVER OF CLASS-ACTION RIGHTS, AND LIABILITY LIMITATIONS. YOU ALSO AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE PRIVACY POLICY, WHICH DESCRIBES HOW WE COLLECT, USE AND DISCLOSE YOUR DATA AND WHICH IS INCORPORATED INTO THESE TERMS, AND YOU CONSENT TO SUCH COLLECTION, USE AND DISCLOSURE. IF YOU DO NOT AGREE TO BE SO BOUND, YOU MAY NOT ACCESS OR USE THE SITE OR ANY SERVICES.

By viewing or using our Site, you agree to these Terms and those posted by us from time to time. Best French Forever reserves the right to amend, change or modify these Terms at any time. When we post changes to these Terms, we will revise the “Last Updated” date at the top of the Terms. Your continued use of the Sites after any changes or revisions to these Terms become effective shall indicate your agreement with the terms of such revised and then-current Terms. You may be accessing our Site from a computer or mobile phone device and these Terms govern your use of the Site regardless of how you access it.

If you have any questions about these Terms, please contact us by email at legal@bestfrenchforever.com.

1. Overview & Scope

These Terms and Conditions (“Agreement”) govern the relationship between Best French Forever (“Organizer,” “we,” “us”) and any individual or group (“Participant”) who registers for a Best French Forever retreat, whether as part of a private group or as an individual joining an open-enrollment retreat. By paying a deposit or any installment, Participant agrees to be bound by these terms in their entirety.

This Agreement supersedes all prior oral or written discussions and constitutes the entire understanding between the parties regarding retreat participation.

2. Definitions

The following terms have the meanings set out below wherever they appear in this Agreement:

“Retreat Fee” — the total cost of participation as stated on the applicable retreat webpage or Retreat Participation Agreement, inclusive of deposit and all balance installments.

“Deposit” — the initial non-refundable payment required to secure Participant’s place, the amount of which is specified at the time of booking.

“Balance” — the Retreat Fee minus the Deposit.

“Retreat Start Date” — the first day of the scheduled retreat program, as stated in Participant’s booking confirmation.

“Written Notice” — communication submitted via email to the Organizer’s official contact address: bonjour@bestfrenchforever.com.

“Meeting Point” — the designated location where Participants are to arrive at the start of the retreat, as communicated in pre-departure materials.

“Itinerary” — the schedule of activities, excursions, and services as communicated in pre-departure materials, as may be modified in accordance with Section 6b.

3. Eligibility

Participation in Best French Forever retreats is open to individuals aged 21 and older. By registering, Participant represents and warrants that they are at least 21 years of age at the time of the Retreat Start Date. The Organizer reserves the right to cancel without refund the booking of any Participant found to have misrepresented their age.

Each retreat may specify additional eligibility criteria (such as gender or group composition) on its corresponding retreat webpage or booking materials. Such criteria are established to preserve the intended retreat experience and group dynamic. By registering, Participant confirms they meet all stated eligibility requirements for their specific retreat.

4. Retreat Fee & Payment Terms

4a. Total Cost & Schedule

The total Retreat Fee is specified in the corresponding retreat webpage, or Retreat Participation Agreement provided to each Participant. All amounts are in USD.

Payment is due according to the schedule outlined in Participant’s booking confirmation, which will typically include:

  • A non-refundable Deposit to secure Participant’s place;

  • One or more Balance installments due prior to the Retreat Start Date.

Failure to meet any payment deadline may result in cancellation of Participant’s reservation without refund of amounts already paid.

4b. Accepted Payment Methods

Payments are accepted via Zelle, wire transfer, or credit card. A 3.4% processing fee applies to all credit card payments. Processing fees are non-refundable in all circumstances.

5. Inclusions & Exclusions

5a. What Is Included

The Retreat Fee covers the services described in the Itinerary. Inclusions typically comprise accommodation, on-site meals as specified, ground transportation for scheduled excursions, all listed workshops and activities, and a personalized gift. Final details are subject to confirmation and may be adjusted in accordance with Section 6b below.

5b. What Is Not Included

The Retreat Fee does not include:

  • International or domestic airfare;

  • Travel insurance of any kind;

  • Personal expenses, gratuities, or souvenirs;

  • Meals, alcohol, or beverages not specified in the Itinerary;

  • Transportation not expressly included in scheduled excursions;

  • Costs arising from delays, cancellations, or changes to Participant’s travel arrangements.

6. Cancellation & Refund Policy

6a. Participant Cancellation – Deposit

The Deposit paid to secure Participant’s place is non-refundable under all circumstances, including voluntary cancellation, failure to attend, or personal emergencies. This reflects costs the Organizer incurs upon booking that cannot be recovered.

6b. Participant Cancellation – Balance

Should Participant cancel after paying any portion of the Balance, the following applies based on when Written Notice of cancellation is received by the Organizer:

  • 90 days or more before Retreat Start Date: Balance payments made to date will be refunded in full, less any payment processing fees incurred.

  • Less than 90 days before Retreat Start Date: No refund will be issued for any reason, including illness, personal emergency, or travel disruption. The Organizer’s financial commitments to vendors are fixed at this point. Participants are directed to their travel insurance provider for reimbursement.

Travel insurance with trip cancellation and Cancel For Any Reason (CFAR) coverage is the appropriate and intended mechanism for this scenario. See Section 9 (Travel Insurance).

6c. Transfer of Spot

Participant may transfer their retreat place to another individual acceptable to the Organizer, provided the Organizer is notified in Written Notice at least 60 days before the Retreat Start Date. The transferring Participant remains responsible for all outstanding payments until the incoming Participant has paid in full. A $50 administrative transfer fee applies.

6d. Medical Emergency Exception

In the event of a documented medical emergency that prevents Participant from attending, the Organizer may, at its sole discretion, offer a credit toward a future Best French Forever retreat. Any such credit:

  • Is valid for 12 months from the original Retreat Start Date;

  • Is subject to availability;

  • Applies to the Balance paid only – the non-refundable Deposit is excluded;

  • Requires written request and supporting medical documentation (e.g., physician’s letter) submitted within 30 days of the Retreat Start Date.

No cash refund will be issued under this provision. This discretionary credit is a goodwill gesture only; it is not a substitute for travel insurance, which remains the primary mechanism for this scenario.

6e. No-Show & Late Arrival

Failure to arrive at the Meeting Point at the agreed time, or abandonment of the retreat once begun, is treated as a cancellation with no refund of any amounts paid.

7. Organizer Cancellation or Modification

7a. Organizer-Initiated Cancellation

If the Organizer cancels a retreat for any reason prior to the Retreat Start Date, Participant will receive a full refund of all amounts paid to the Organizer. The Organizer’s liability is limited solely to this refund and does not extend to any indirect costs incurred by Participant, including airfare, accommodation booked separately, visas, or other travel arrangements.

7b. Itinerary Modifications

The Organizer reserves the right to modify the Itinerary, activities, accommodation, or schedule where circumstances require (including but not limited to supplier unavailability, weather, or safety concerns). The Organizer will notify Participants of material changes as soon as reasonably practicable. Minor adjustments do not entitle Participant to a refund.

8. Force Majeure

Neither party shall be in breach of this Agreement where failure to perform obligations results from circumstances beyond their reasonable control, including but not limited to:

  • Acts of war, terrorism, civil unrest, or riots;

  • Government-mandated travel restrictions, border closures, or quarantine orders;

  • Epidemics or pandemics as declared by the World Health Organization (WHO);

  • Natural disasters, extreme weather events, or acts of God;

  • Strikes, industrial action, or significant transport disruptions.

In the event of force majeure, the Organizer’s preferred remedy is to reschedule the retreat or issue a credit toward a future retreat. Cash refunds in force majeure situations are not guaranteed and will be assessed in accordance with what the Organizer is able to recover from venue and supplier contracts. Participants are again reminded that travel insurance with cancellation and interruption coverage is their primary protection in such scenarios.

9. Travel Insurance

Travel insurance with comprehensive cancellation, interruption, and medical coverage is strongly recommended for all Participants. Given the international nature of Best French Forever retreats and the non-refundable elements of this Agreement, the Organizer specifically recommends Participants consider a policy that includes:

  • Trip cancellation and interruption coverage;

  • Emergency medical and medical evacuation coverage;

  • Cancel For Any Reason (CFAR) add-on, where available;

  • Coverage for travel delays and missed connections.

Travel insurance should ideally be purchased within 14 days of making the first retreat payment to maximize coverage eligibility. The Organizer does not endorse any specific insurer; Participants are encouraged to compare policies via reputable comparison tools.

Prior to the Retreat Start Date, each Participant will be required to sign a separate Travel Insurance Acknowledgment & Waiver confirming they have either obtained adequate coverage or have chosen to proceed without it and accept the associated financial risk. Retreat participation is conditional upon receipt of this signed waiver.

10. Participant Responsibilities

By registering for a Best French Forever retreat, Participant agrees to:

  • Arrange and fund their own travel to and from the Meeting Point;

  • Disclose any dietary restrictions, allergies, mobility constraints, or medical conditions to the Organizer in advance and in Written Notice;

  • Conduct themselves respectfully toward other Participants, the Organizer, and local communities;

  • Comply with all local laws, customs, and regulations of the destination country;

  • Accept that certain activities may carry inherent physical risk, and that participation is voluntary;

  • Obtain any required travel documents, visas, vaccinations, or entry requirements – the Organizer accepts no liability for Participant’s failure to meet entry requirements.

11. Third-Party Suppliers

Retreat services are delivered in part by independent third-party suppliers, including but not limited to accommodation providers, transportation operators, activity hosts, and local guides. These suppliers are not employees, agents, or subcontractors of Best French Forever.

The Organizer selects suppliers with reasonable care; however, the Organizer does not own, operate, or control their facilities, vehicles, or services. To the fullest extent permitted by law, the Organizer is not liable for any injury, loss, damage, delay, or irregularity arising from the acts, omissions, or negligence of any third-party supplier.

Participants acknowledge that third-party suppliers may have their own terms, conditions, and liability waivers, and that Participant may be required to comply with those terms as a condition of participation in specific activities.

12. Limitation of Liability

To the fullest extent permitted by applicable law, the Organizer’s total liability to Participant arising out of or in connection with this Agreement shall not exceed the total Retreat Fee paid by that Participant. The Organizer shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of enjoyment, loss of earnings, or costs of alternative travel arrangements.

The Organizer is not responsible for personal injury, illness, loss, theft, or damage to personal property sustained during the retreat, except where directly caused by the Organizer’s gross negligence. Participants attend all activities at their own risk.

13. Indemnification

Participant agrees to indemnify, defend, and hold harmless Best French Forever, its owner, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) Participant’s breach of this Agreement;

(b) Participant’s negligent, reckless, or intentional acts or omissions during the retreat;

(c) Participant’s failure to disclose a medical condition, allergy, or physical limitation as required under Section 10;

(d) Participant’s violation of local laws or regulations in the destination country;

(e) Any claim brought by a third party as a result of Participant’s conduct.

This indemnification obligation survives the conclusion or cancellation of the retreat.

14. Photography, Video & Media Consent

The Organizer may take photographs and video recordings during retreat activities for use in marketing, promotional, and social media materials. By participating in a Best French Forever retreat, Participant grants the Organizer a non-exclusive, royalty-free license to use their likeness in such materials.

This consent will be obtained formally via email, which Participants will be asked to respond to alongside the Travel Waiver prior to the Retreat Start Date.

Participants who do not wish to appear in promotional materials must indicate this in their response to the media consent email provided prior to the retreat. For Participants who opt out, the Organizer will make reasonable efforts to exclude them from published content, including:

  • Avoiding the use of photographs or videos in which the opted-out Participant is a primary subject;

  • Reviewing content before publication where practicable.

However, Participants acknowledge that in group settings, incidental appearance in wide-angle, crowd, or background images may occur and does not constitute a breach of this provision. The Organizer is not responsible for content captured or published by fellow Participants or third parties.

15. Code of Conduct

Best French Forever retreats are built on mutual respect, inclusivity, and shared enjoyment. By registering, Participant agrees to uphold the following standards:

(a) Treat all Participants, the Organizer, staff, vendors, and local community members with courtesy and respect;

(b) Refrain from harassment, intimidation, bullying, or discriminatory behavior of any kind — including verbal, physical, or via electronic communication among the group;

(c) Refrain from behavior that is disruptive to group activities or that interferes with other Participants’ ability to enjoy the retreat experience;

(d) Comply with all reasonable instructions from the Organizer regarding safety, scheduling, and group conduct;

(e) Respect the property of accommodation providers, activity hosts, and other third parties;

(f) Obtain explicit consent from any fellow Participant before posting photographs, videos, or recordings that include their likeness to social media or any public platform. If content is shared without consent, the posting Participant will be asked to remove it promptly. Repeated disregard for this expectation will be addressed at the Organizer’s discretion in accordance with this section;

(g) Consume alcohol responsibly. Wine is offered as part of the retreat experience; however, each Participant is solely responsible for monitoring their own consumption and for any consequences arising from their use of alcohol or other substances. The Organizer is not responsible for monitoring intake or for any injury, illness, property damage, or disruptive behavior resulting from alcohol or substance use. Participants who become intoxicated to a degree that disrupts the group experience or compromises their own safety may be addressed at the Organizer’s discretion in accordance with this section.

The Organizer reserves the sole right to remove any Participant from a retreat, without refund, if that Participant materially violates this Code of Conduct. The Organizer’s determination on such matters is final. Removed Participants are responsible for their own return transportation and any additional expenses incurred.

16. Dispute Resolution

The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement in good faith through the following process:

Step 1 – Written Notice: The aggrieved party shall notify the other in Writing, describing the issue and the remedy sought. The receiving party has 14 days to respond.

Step 2 – Mediation: If the dispute is not resolved within 14 days of the Written Notice, either party may request non-binding mediation. The parties will jointly select a mediator and share costs equally.

Step 3 – Litigation: If mediation fails to resolve the dispute within 60 days of the mediation request, either party may pursue legal remedies in the courts of the State of Colorado, which shall have exclusive jurisdiction. This Agreement shall be governed by the laws of the State of Colorado.

17. Cancellation Request Procedure

To initiate a cancellation, Participant must:

  • Submit Written Notice to the Organizer’s official contact address;

  • Include their full name, retreat dates, and reason for cancellation;

The date the Organizer receives the Written Notice is the effective cancellation date.

Refunds, where applicable, will be processed within 21 business days of the cancellation approval. Payment processing fees are deducted from any refund issued.

18. Privacy & Personal Data

Personal information collected during registration (name, contact details, dietary and health information) will be used solely for the purpose of organizing and delivering the retreat. The Organizer will not share Participant data with third parties without consent, except where required by law or necessary for retreat logistics (e.g., accommodation providers, transportation).

19. Amendments

The Organizer may update these Terms and Conditions from time to time. The version in effect at the time of Participant’s Deposit payment governs their booking. Any material changes will be communicated to registered Participants directly by email.

20. Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from this Agreement. The remaining provisions shall continue in full force and effect.

21. Entire Agreement

This Agreement constitutes the entire understanding between the parties regarding the retreat and supersedes all prior representations, discussions, or agreements.

HOW TO CONTACT US   

Please do not hesitate to contact us if you have any questions or need assistance! Our small but mighty team would be happy to assist you, Monday through Friday, from 9 AM to 3:30 PM, Mountain Time. You can reach us via email at support@bestfrenchforever.com.